/* CallScope — own design system. Ink + signal-lime on warm stone. */
@font-face{font-family:"Inter";src:url(../fonts/inter-latin-wght-normal.woff2) format("woff2");font-weight:100 900;font-display:swap;unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}
@font-face{font-family:"Noto Sans Bengali";src:url(../fonts/noto-sans-bengali-bengali-wght-normal.woff2) format("woff2");font-weight:100 900;font-display:swap;unicode-range:U+0964-0965,U+0980-09FE,U+200C-200D,U+20B9,U+25CC}

:root{
  --canvas:#F5F5F0;--card:#fff;--card-2:#FAFAF6;--ink:#12131A;--ink-2:#4B4C55;--ink-3:#8A8A92;
  --line:#E7E6DE;--line-2:#EFEEE7;--grid:#E1E0D9;--axis:#C3C2B7;
  --brand:#C5F536;--brand-ink:#12131A;--brand-text:#4F7A00;--brand-soft:rgba(197,245,54,.26);
  --side-bg:#12131A;--side-ink:#9B9CA7;--side-hi:#fff;--side-line:rgba(255,255,255,.08);
  --good:#0CA30C;--good-t:#00690A;--good-bg:#E5F5E3;--warn:#FAB219;--warn-t:#855400;--warn-bg:#FFF2CE;
  --bad:#D03B3B;--bad-t:#B02525;--bad-bg:#FCE7E6;--info:#2A78D6;--info-t:#1C5CAB;--info-bg:#E3EEFB;--neutral-bg:#EEEEE6;
  --s1:#2a78d6;--s2:#eb6834;--s3:#1baf7a;--s4:#eda100;--s5:#e87ba4;--s6:#008300;--s7:#6250d6;--s8:#e34948;
  --q1:#cde2fb;--q2:#9ec5f4;--q3:#6da7ec;--q4:#3987e5;--q5:#256abf;--q6:#184f95;--q7:#0d366b;
  --shadow:0 1px 2px rgba(18,19,26,.04),0 6px 20px -8px rgba(18,19,26,.10);
  --r:16px;--r-s:10px;--side:252px;--top:64px;
  --font:"Inter","Noto Sans Bengali",system-ui,-apple-system,"Segoe UI",sans-serif;
  color-scheme:light;
}
@media (prefers-color-scheme:dark){:root:where(:not([data-theme="light"])){
  --canvas:#0C0C0F;--card:#17181D;--card-2:#1C1D23;--ink:#F0EFEC;--ink-2:#C3C2B7;--ink-3:#8D8D95;--line:#2A2B31;--line-2:#222328;--grid:#2C2C2A;--axis:#3A3A37;
  --brand-text:var(--brand);--side-bg:#09090C;--side-line:rgba(255,255,255,.07);
  --good-t:#3ED13E;--good-bg:#12301A;--warn-t:#FAB219;--warn-bg:#352A0A;--bad-t:#FF7B7B;--bad-bg:#3A1717;--info-t:#7DB4F5;--info-bg:#14243B;--neutral-bg:#24252B;
  --s1:#3987e5;--s2:#d95926;--s3:#199e70;--s4:#c98500;--s5:#d55181;--s6:#008300;--s7:#9085e9;--s8:#e66767;
  --q1:#184f95;--q2:#1c5cab;--q3:#256abf;--q4:#2a78d6;--q5:#3987e5;--q6:#6da7ec;--q7:#9ec5f4;
  --shadow:0 1px 2px rgba(0,0,0,.4);color-scheme:dark}}
:root[data-theme="dark"]{
  --canvas:#0C0C0F;--card:#17181D;--card-2:#1C1D23;--ink:#F0EFEC;--ink-2:#C3C2B7;--ink-3:#8D8D95;--line:#2A2B31;--line-2:#222328;--grid:#2C2C2A;--axis:#3A3A37;
  --brand-text:var(--brand);--side-bg:#09090C;--side-line:rgba(255,255,255,.07);
  --good-t:#3ED13E;--good-bg:#12301A;--warn-t:#FAB219;--warn-bg:#352A0A;--bad-t:#FF7B7B;--bad-bg:#3A1717;--info-t:#7DB4F5;--info-bg:#14243B;--neutral-bg:#24252B;
  --s1:#3987e5;--s2:#d95926;--s3:#199e70;--s4:#c98500;--s5:#d55181;--s6:#008300;--s7:#9085e9;--s8:#e66767;
  --q1:#184f95;--q2:#1c5cab;--q3:#256abf;--q4:#2a78d6;--q5:#3987e5;--q6:#6da7ec;--q7:#9ec5f4;
  --shadow:0 1px 2px rgba(0,0,0,.4);color-scheme:dark}

*,*::before,*::after{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--canvas);color:var(--ink);font:400 14.5px/1.55 var(--font);-webkit-font-smoothing:antialiased}
h1,h2,h3,h4{margin:0;font-weight:650;letter-spacing:-.012em;line-height:1.25}
p{margin:0}
a{color:inherit;text-decoration:none}
button,input,select,textarea{font:inherit;color:inherit}
img,svg{max-width:100%}
.i{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.75;stroke-linecap:round;stroke-linejoin:round;flex:none}
.i.sm{width:15px;height:15px}.i.lg{width:22px;height:22px}
.muted{color:var(--ink-3)}.soft{color:var(--ink-2)}.nowrap{white-space:nowrap}.grow{flex:1;min-width:0}
.row{display:flex;align-items:center;gap:10px}.row.wrap{flex-wrap:wrap}.row.sp{justify-content:space-between}.col{display:flex;flex-direction:column;gap:10px}
.mt{margin-top:16px}.mt-s{margin-top:8px}.mb{margin-bottom:16px}.hide{display:none!important}
.tnum{font-variant-numeric:tabular-nums}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
:focus-visible{outline:2px solid var(--brand-text);outline-offset:2px;border-radius:6px}

/* ---------- shell ---------- */
.app{display:grid;grid-template-columns:var(--side) minmax(0,1fr);min-height:100vh}
.side{position:sticky;top:0;height:100vh;background:var(--side-bg);color:var(--side-ink);display:flex;flex-direction:column;padding:18px 12px;overflow-y:auto}
.brand{display:flex;align-items:center;gap:11px;padding:6px 10px 18px;color:var(--side-hi);font-weight:700;font-size:17px;letter-spacing:-.02em}
.brand .logo{width:34px;height:34px;border-radius:10px;background:var(--brand);color:var(--brand-ink);display:grid;place-items:center;flex:none}
.brand small{display:block;font-weight:500;font-size:11.5px;color:var(--side-ink);letter-spacing:0;margin-top:1px;max-width:150px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.nav{display:flex;flex-direction:column;gap:2px}
.nav h6{margin:16px 12px 6px;font-size:10.5px;letter-spacing:.09em;text-transform:uppercase;color:#6C6D78;font-weight:600}
.nav a{display:flex;align-items:center;gap:12px;padding:9px 12px;border-radius:11px;color:var(--side-ink);font-weight:520;position:relative;transition:background .15s,color .15s}
.nav a:hover{background:rgba(255,255,255,.06);color:var(--side-hi)}
.nav a.on{background:rgba(255,255,255,.09);color:var(--side-hi)}
.nav a.on::before{content:"";position:absolute;left:-12px;top:9px;bottom:9px;width:4px;border-radius:0 4px 4px 0;background:var(--brand)}
.nav a .cnt{margin-left:auto;background:var(--brand);color:var(--brand-ink);border-radius:20px;font-size:11px;font-weight:700;padding:1px 7px;line-height:1.5}
.nav a .lock{margin-left:auto;opacity:.55}
.side .foot{margin-top:auto;padding-top:14px;border-top:1px solid var(--side-line)}
.plan-pill{display:flex;align-items:center;gap:10px;background:rgba(255,255,255,.06);border-radius:12px;padding:10px 12px;color:var(--side-hi);font-size:12.5px}
.plan-pill b{display:block;font-size:13px}
.plan-pill .i{color:var(--brand)}
.main{min-width:0;display:flex;flex-direction:column}
.top{position:sticky;top:0;z-index:30;height:var(--top);display:flex;align-items:center;gap:12px;padding:0 28px;background:color-mix(in srgb,var(--canvas) 86%,transparent);backdrop-filter:blur(10px);border-bottom:1px solid var(--line)}
.top .search{flex:1;max-width:460px;position:relative}
.top .search input{width:100%;height:40px;border-radius:12px;border:1px solid var(--line);background:var(--card);padding:0 14px 0 40px}
.top .search .i{position:absolute;left:13px;top:11px;color:var(--ink-3)}
.top .sp{flex:1}
.iconbtn{width:40px;height:40px;border-radius:12px;border:1px solid var(--line);background:var(--card);display:grid;place-items:center;cursor:pointer;position:relative;color:var(--ink-2)}
.iconbtn:hover{border-color:var(--axis);color:var(--ink)}
.iconbtn .dot{position:absolute;top:8px;right:9px;min-width:16px;height:16px;border-radius:9px;background:var(--bad);color:#fff;font-size:10px;font-weight:700;display:grid;place-items:center;padding:0 4px;border:2px solid var(--card)}
.me{display:flex;align-items:center;gap:10px;padding:4px 10px 4px 4px;border:1px solid var(--line);border-radius:14px;background:var(--card);cursor:pointer}
.me .av{width:32px;height:32px;font-size:12px}
.me small{display:block;color:var(--ink-3);font-size:11.5px;line-height:1.2}
.content{padding:26px 28px 80px;max-width:1500px;width:100%}
.page-h{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:20px;flex-wrap:wrap}
.page-h h1{font-size:24px}
.page-h p{color:var(--ink-3);margin-top:3px}
.tabbar,.sheet{display:none}

/* ---------- surfaces ---------- */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow);min-width:0}
.card-h{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 20px 0}
.card-h h3{font-size:15px}
.card-h .sub{color:var(--ink-3);font-size:12.5px;margin-top:2px}
.card-b{padding:16px 20px 20px}.card-b.flush{padding:0}
.grid{display:grid;gap:16px}
.g2{grid-template-columns:repeat(2,minmax(0,1fr))}.g3{grid-template-columns:repeat(3,minmax(0,1fr))}.g4{grid-template-columns:repeat(4,minmax(0,1fr))}
.g-main{grid-template-columns:minmax(0,1fr) 340px}.g-wide{grid-template-columns:minmax(0,1.6fr) minmax(0,1fr)}
.kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px}
.kpi{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:16px 16px 14px;box-shadow:var(--shadow);position:relative;overflow:hidden;min-width:0}
.kpi .l{display:flex;align-items:center;gap:7px;color:var(--ink-3);font-size:12.5px;font-weight:550}
.kpi .l .i{width:15px;height:15px}
.kpi .v{font-size:27px;font-weight:700;letter-spacing:-.025em;margin-top:8px;line-height:1.1}
.kpi .v small{font-size:13px;font-weight:600;color:var(--ink-3);letter-spacing:0;margin-left:3px}
.kpi .d{margin-top:7px;font-size:12px;font-weight:600;display:inline-flex;align-items:center;gap:3px}
.kpi .d.up{color:var(--good-t)}.kpi .d.down{color:var(--bad-t)}.kpi .d.flat{color:var(--ink-3)}
.kpi .spark{position:absolute;right:12px;top:14px;opacity:.9}
.kpi.hero{background:var(--ink);color:#fff;border-color:var(--ink)}
.kpi.hero .l{color:#B8B9C2}.kpi.hero .v{color:var(--brand)}.kpi.hero .d{color:#B8B9C2}
:root[data-theme="dark"] .kpi.hero{background:#20220F;border-color:#34391A}

/* ---------- controls ---------- */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;height:40px;padding:0 16px;border-radius:12px;border:1px solid var(--line);background:var(--card);font-weight:600;cursor:pointer;white-space:nowrap;transition:transform .08s,border-color .15s,background .15s}
.btn:hover{border-color:var(--axis)}.btn:active{transform:translateY(1px)}
.btn.pri{background:var(--brand);color:var(--brand-ink);border-color:transparent}
.btn.pri:hover{filter:brightness(.95)}
.btn.dark{background:var(--ink);color:var(--canvas);border-color:var(--ink)}
.btn.bad{background:var(--bad-bg);color:var(--bad-t);border-color:transparent}
.btn.ghost{background:transparent;border-color:transparent}.btn.ghost:hover{background:var(--neutral-bg)}
.btn.sm{height:32px;padding:0 11px;font-size:13px;border-radius:10px}
.btn.lg{height:48px;padding:0 22px;font-size:15px;border-radius:14px}
.btn[disabled]{opacity:.5;pointer-events:none}
.field{display:flex;flex-direction:column;gap:6px;margin-bottom:14px}
.field>label,.lab{font-size:12.5px;font-weight:600;color:var(--ink-2)}
.field .hint{font-size:12px;color:var(--ink-3)}
.input,.select,textarea.input{width:100%;height:42px;border-radius:11px;border:1px solid var(--line);background:var(--card);padding:0 13px;transition:border-color .15s,box-shadow .15s}
textarea.input{height:auto;padding:10px 13px;resize:vertical;line-height:1.5}
.input:focus,.select:focus{outline:none;border-color:var(--brand-text);box-shadow:0 0 0 3px var(--brand-soft)}
.select{appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='%238A8A92' stroke-width='2.4' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;padding-right:34px}
.select.sm,.input.sm{height:36px;border-radius:10px;font-size:13.5px}
.switch{position:relative;width:44px;height:26px;flex:none}
.switch input{position:absolute;inset:0;opacity:0;cursor:pointer;margin:0}
.switch span{position:absolute;inset:0;background:var(--axis);border-radius:20px;transition:.18s}
.switch span::after{content:"";position:absolute;width:20px;height:20px;border-radius:50%;background:#fff;left:3px;top:3px;transition:.18s;box-shadow:0 1px 3px rgba(0,0,0,.25)}
.switch input:checked+span{background:var(--ink)}
:root[data-theme="dark"] .switch input:checked+span{background:var(--brand)}
.switch input:checked+span::after{transform:translateX(18px)}
.seg{display:inline-flex;background:var(--neutral-bg);border-radius:12px;padding:3px;gap:2px}
.seg a,.seg button{border:0;background:transparent;padding:6px 13px;border-radius:9px;font-weight:600;font-size:13px;color:var(--ink-2);cursor:pointer;white-space:nowrap}
.seg .on{background:var(--card);color:var(--ink);box-shadow:0 1px 3px rgba(0,0,0,.1)}
.toggle-row{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:13px 0;border-bottom:1px solid var(--line-2)}
.toggle-row:last-child{border:0}.toggle-row b{display:block;font-weight:600}.toggle-row small{color:var(--ink-3)}
.filters{display:flex;flex-wrap:wrap;gap:10px;align-items:center;margin-bottom:16px}
.filters .select,.filters .input{width:auto;min-width:130px}
.chip{display:inline-flex;align-items:center;gap:6px;padding:4px 11px;border-radius:20px;background:var(--neutral-bg);font-size:12.5px;font-weight:550;color:var(--ink-2);white-space:nowrap}
a.chip:hover{background:var(--line)}
.chip.on{background:var(--ink);color:var(--canvas)}
.badge{display:inline-flex;align-items:center;gap:5px;padding:2px 9px;border-radius:7px;font-size:12px;font-weight:650;white-space:nowrap;line-height:1.6}
.badge .i{width:12px;height:12px;stroke-width:2.2}
.b-good{background:var(--good-bg);color:var(--good-t)}.b-warn{background:var(--warn-bg);color:var(--warn-t)}.b-bad{background:var(--bad-bg);color:var(--bad-t)}
.b-info{background:var(--info-bg);color:var(--info-t)}.b-neutral{background:var(--neutral-bg);color:var(--ink-2)}.b-brand{background:var(--brand-soft);color:var(--brand-text)}
.tag{display:inline-flex;align-items:center;gap:6px;padding:3px 10px 3px 8px;border-radius:8px;background:var(--neutral-bg);font-size:12.5px;font-weight:550;color:var(--ink-2)}
.tag::before{content:"";width:8px;height:8px;border-radius:50%;background:var(--c,var(--ink-3))}
.tag button{border:0;background:none;padding:0;margin-left:2px;color:var(--ink-3);cursor:pointer;display:grid}
.av{width:36px;height:36px;border-radius:12px;display:grid;place-items:center;font-weight:700;font-size:13px;flex:none;background:var(--neutral-bg)}
.av.lg{width:56px;height:56px;border-radius:18px;font-size:19px}
.alert-box{display:flex;gap:12px;padding:13px 15px;border-radius:13px;font-size:13.5px;align-items:flex-start;margin-bottom:14px}
.alert-box.ok{background:var(--good-bg);color:var(--good-t)}.alert-box.err{background:var(--bad-bg);color:var(--bad-t)}.alert-box.note{background:var(--info-bg);color:var(--info-t)}.alert-box.warn{background:var(--warn-bg);color:var(--warn-t)}
.flash{position:fixed;top:76px;right:20px;z-index:80;max-width:380px;box-shadow:0 12px 40px -10px rgba(0,0,0,.35);animation:pop .25s}
@keyframes pop{from{opacity:0;transform:translateY(-8px)}}

/* ---------- tables ---------- */
.tbl-wrap{overflow-x:auto}
table.tbl{width:100%;border-collapse:collapse;font-size:13.5px}
.tbl th{text-align:left;font-size:11.5px;letter-spacing:.05em;text-transform:uppercase;color:var(--ink-3);font-weight:650;padding:11px 14px;border-bottom:1px solid var(--line);white-space:nowrap;background:var(--card-2);position:sticky;top:0}
.tbl td{padding:12px 14px;border-bottom:1px solid var(--line-2);vertical-align:middle}
.tbl tr:last-child td{border-bottom:0}
.tbl tbody tr{transition:background .12s}
.tbl tbody tr.link{cursor:pointer}.tbl tbody tr.link:hover{background:var(--card-2)}
.tbl .num{text-align:right;font-variant-numeric:tabular-nums}
.tbl .who{display:flex;align-items:center;gap:11px;min-width:0}
.tbl .who b{display:block;font-weight:600}.tbl .who small{color:var(--ink-3);display:block}
.dir{width:34px;height:34px;border-radius:11px;display:grid;place-items:center;flex:none}
.dir.incoming{background:var(--info-bg);color:var(--info-t)}.dir.outgoing{background:var(--brand-soft);color:var(--brand-text)}
.dir.missed,.dir.rejected,.dir.blocked{background:var(--bad-bg);color:var(--bad-t)}
:root[data-theme="dark"] .dir.outgoing{color:var(--brand)}
.pager{display:flex;align-items:center;justify-content:space-between;padding:14px 20px;border-top:1px solid var(--line-2);color:var(--ink-3);font-size:13px}
.pager nav{display:flex;gap:6px}
.pager a,.pager span.p{min-width:34px;height:34px;display:grid;place-items:center;border-radius:10px;border:1px solid var(--line);background:var(--card);font-weight:600;color:var(--ink-2);padding:0 8px}
.pager span.cur{background:var(--ink);color:var(--canvas);border-color:var(--ink)}.pager span.dis{opacity:.4}

/* ---------- lists / feeds ---------- */
.feed{display:flex;flex-direction:column}
.feed .it{display:flex;gap:12px;padding:13px 20px;border-bottom:1px solid var(--line-2);align-items:flex-start}
.feed .it:last-child{border:0}.feed .it:hover{background:var(--card-2)}
.feed .ic{width:34px;height:34px;border-radius:11px;display:grid;place-items:center;flex:none}
.feed b{font-weight:600}.feed small{color:var(--ink-3);display:block}
.sev-critical .ic{background:var(--bad-bg);color:var(--bad-t)}.sev-warning .ic{background:var(--warn-bg);color:var(--warn-t)}.sev-info .ic{background:var(--info-bg);color:var(--info-t)}
.empty{text-align:center;padding:44px 20px;color:var(--ink-3)}
.empty .i{width:34px;height:34px;margin-bottom:10px;opacity:.6}
.empty b{display:block;color:var(--ink);font-size:15px;margin-bottom:4px}
.bar{height:8px;border-radius:6px;background:var(--neutral-bg);overflow:hidden}
.bar>i{display:block;height:100%;border-radius:6px;background:var(--q4)}
.meter{height:8px;border-radius:5px;background:var(--neutral-bg);overflow:hidden}
.meter>i{display:block;height:100%;border-radius:5px;background:var(--good)}
.meter.warn>i{background:var(--warn)}.meter.bad>i{background:var(--bad)}
.score{display:inline-grid;place-items:center;min-width:42px;height:28px;border-radius:9px;font-weight:700;font-size:13px;padding:0 8px}
.score.hi{background:var(--good-bg);color:var(--good-t)}.score.mid{background:var(--warn-bg);color:var(--warn-t)}.score.lo{background:var(--bad-bg);color:var(--bad-t)}
.steps{display:flex;gap:6px;align-items:center;flex-wrap:wrap}
.steps .st{display:flex;align-items:center;gap:7px;font-size:13px;color:var(--ink-3);font-weight:550}
.steps .st .d{width:20px;height:20px;border-radius:50%;border:2px solid var(--axis);display:grid;place-items:center}
.steps .st.done{color:var(--ink)}.steps .st.done .d{background:var(--good);border-color:var(--good);color:#fff}
.steps .st.now{color:var(--ink)}.steps .st.now .d{border-color:var(--brand-text);animation:pulse 1s infinite}
.steps .sep{width:22px;height:2px;background:var(--line)}
@keyframes pulse{50%{box-shadow:0 0 0 5px var(--brand-soft)}}

/* ---------- call detail ---------- */
.call-head{display:flex;gap:16px;align-items:center;flex-wrap:wrap}
.call-head h1{font-size:22px}
.meta-line{display:flex;flex-wrap:wrap;gap:8px 18px;color:var(--ink-3);font-size:13px;margin-top:4px}
.meta-line span{display:inline-flex;align-items:center;gap:6px}
.player{padding:18px 20px}
.player .ctl{display:flex;align-items:center;gap:14px}
.play{width:52px;height:52px;border-radius:50%;background:var(--ink);color:var(--canvas);border:0;display:grid;place-items:center;cursor:pointer;flex:none;transition:transform .1s}
.play:hover{transform:scale(1.05)}.play .i{width:22px;height:22px}
:root[data-theme="dark"] .play{background:var(--brand);color:var(--brand-ink)}
.wave{position:relative;height:72px;flex:1;cursor:pointer;touch-action:none}
.wave canvas{width:100%;height:100%;display:block}
.time{font-variant-numeric:tabular-nums;font-size:13px;color:var(--ink-2);min-width:92px;text-align:right}
.rate{height:32px;padding:0 10px;border-radius:9px;border:1px solid var(--line);background:var(--card);font-weight:650;font-size:12.5px;cursor:pointer}
.transcript{display:flex;flex-direction:column;gap:12px;padding:6px 20px 22px;max-height:640px;overflow-y:auto}
.msg{display:flex;gap:10px;max-width:86%;cursor:pointer}
.msg .who{font-size:11.5px;font-weight:650;color:var(--ink-3);margin-bottom:3px;display:flex;gap:8px;align-items:center}
.msg .bub{padding:10px 14px;border-radius:16px;background:var(--neutral-bg);line-height:1.65;font-size:15px;border:2px solid transparent;transition:border-color .15s,background .15s}
.msg.agent{align-self:flex-start}.msg.agent .bub{border-top-left-radius:5px}
.msg.customer{align-self:flex-end;flex-direction:row-reverse;text-align:left}
.msg.customer .bub{background:var(--brand-soft);border-top-right-radius:5px}
.msg.unk{align-self:flex-start}
.msg.now .bub{border-color:var(--brand-text)}
.msg:hover .bub{filter:brightness(.97)}
.msg mark{background:#FFE066;color:#000;border-radius:3px;padding:0 1px}
.kv{display:grid;grid-template-columns:auto 1fr;gap:10px 14px;font-size:13.5px}
.kv dt{color:var(--ink-3)}.kv dd{margin:0;font-weight:550;text-align:right}
.q-row{display:grid;grid-template-columns:96px 1fr 34px;align-items:center;gap:10px;font-size:13px;margin:9px 0}
.q-row span:first-child{color:var(--ink-2)}.q-row b{text-align:right;font-variant-numeric:tabular-nums}
.sent-gauge{height:10px;border-radius:6px;background:linear-gradient(90deg,var(--bad) 0%,var(--axis) 50%,var(--good) 100%);position:relative;margin:12px 0 4px}
.sent-gauge i{position:absolute;top:-4px;width:6px;height:18px;border-radius:3px;background:var(--ink);border:2px solid var(--card);transform:translateX(-50%)}
.note{padding:11px 13px;border-radius:12px;background:var(--card-2);border:1px solid var(--line-2);font-size:13.5px;margin-bottom:8px}
.note small{display:block;color:var(--ink-3);margin-bottom:3px}

/* ---------- charts ---------- */
.chart{position:relative;width:100%}
.chart svg{display:block;width:100%;height:auto;overflow:visible}
.chart .ax text{fill:var(--ink-3);font-size:11.5px;font-family:var(--font)}
.chart .gridl{stroke:var(--grid);stroke-width:1}
.chart .base{stroke:var(--axis);stroke-width:1}
.chart .hit{fill:transparent}
.legend{display:flex;flex-wrap:wrap;gap:6px 16px;font-size:12.5px;color:var(--ink-2);margin-bottom:10px}
.legend span{display:inline-flex;align-items:center;gap:7px}
.legend i{width:10px;height:10px;border-radius:3px;background:var(--c)}
.tip{position:absolute;z-index:20;pointer-events:none;background:var(--card);color:var(--ink);border:1px solid var(--line);border-radius:12px;box-shadow:0 12px 32px -8px rgba(0,0,0,.28);padding:10px 12px;font-size:12.5px;min-width:130px;transform:translate(-50%,-110%);white-space:nowrap}
.tip b{display:block;margin-bottom:5px;font-weight:650}
.tip div{display:flex;align-items:center;gap:7px;justify-content:space-between}
.tip i{width:8px;height:8px;border-radius:2px;background:var(--c);display:inline-block;margin-right:3px}
.heat{display:grid;gap:3px;font-size:11px;color:var(--ink-3)}
.heat .c{aspect-ratio:1.5;border-radius:5px;background:var(--q1);opacity:.35;position:relative}
.heat .lab{display:flex;align-items:center;font-size:11px}
.hbars{display:flex;flex-direction:column;gap:11px}
.hbars .r{display:grid;grid-template-columns:minmax(90px,150px) 1fr 58px;gap:12px;align-items:center;font-size:13px}
.hbars .r .t{height:14px;background:var(--neutral-bg);border-radius:4px 7px 7px 4px;overflow:hidden}
.hbars .r .t i{display:block;height:100%;background:var(--c,var(--s1));border-radius:2px 7px 7px 2px}
.hbars .r b{text-align:right;font-variant-numeric:tabular-nums}
.stack-bar{display:flex;gap:2px;height:14px}
.stack-bar i{display:block;height:100%;background:var(--c);border-radius:4px;min-width:3px}
.view-tbl{margin-top:12px;font-size:12.5px}
.view-tbl summary{cursor:pointer;color:var(--ink-3);font-weight:600}

/* ---------- misc ---------- */
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:20px;overflow-x:auto}
.tabs a{padding:10px 14px;font-weight:600;color:var(--ink-3);border-bottom:2px solid transparent;white-space:nowrap;margin-bottom:-1px}
.tabs a.on{color:var(--ink);border-color:var(--ink)}
:root[data-theme="dark"] .tabs a.on{border-color:var(--brand)}
.locked{max-width:620px;margin:40px auto;text-align:center;padding:40px 32px}
.locked .big{width:64px;height:64px;border-radius:20px;background:var(--brand-soft);color:var(--brand-text);display:grid;place-items:center;margin:0 auto 18px}
.plan-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-top:22px;text-align:left}
.plan-card{border:1px solid var(--line);border-radius:16px;padding:16px}
.plan-card.cur{border-color:var(--ink);box-shadow:0 0 0 1px var(--ink)}
.plan-card ul{list-style:none;margin:10px 0 0;padding:0;font-size:12.5px;display:flex;flex-direction:column;gap:6px}
.plan-card li{display:flex;gap:7px;color:var(--ink-2)}.plan-card li.no{opacity:.4}
.plan-card li .i{width:14px;height:14px;color:var(--good-t);margin-top:2px}
.copybox{display:flex;align-items:center;gap:10px;background:var(--neutral-bg);border-radius:12px;padding:10px 14px;font-family:ui-monospace,Consolas,monospace;font-size:14px;overflow:hidden}
.bigcode{font-size:38px;font-weight:750;letter-spacing:.18em;font-variant-numeric:tabular-nums;text-align:center;padding:16px;background:var(--ink);color:var(--brand);border-radius:16px}
.modal-bg{position:fixed;inset:0;background:rgba(10,10,14,.55);z-index:90;display:none;align-items:center;justify-content:center;padding:20px;backdrop-filter:blur(3px)}
.modal-bg.open{display:flex}
.modal{background:var(--card);border-radius:20px;width:100%;max-width:520px;max-height:90vh;overflow:auto;padding:24px;box-shadow:0 30px 80px -20px rgba(0,0,0,.5)}
.modal h3{font-size:18px;margin-bottom:6px}
.menu{position:absolute;right:0;top:calc(100% + 8px);background:var(--card);border:1px solid var(--line);border-radius:14px;box-shadow:0 16px 40px -12px rgba(0,0,0,.3);min-width:220px;padding:6px;z-index:60;display:none}
.menu.open{display:block}
.menu a,.menu button{display:flex;align-items:center;gap:10px;width:100%;padding:9px 12px;border-radius:9px;border:0;background:none;text-align:left;cursor:pointer;font-weight:550;color:var(--ink)}
.menu a:hover,.menu button:hover{background:var(--neutral-bg)}
.menu hr{border:0;border-top:1px solid var(--line-2);margin:6px 0}
.rel{position:relative}
.login-wrap{min-height:100vh;display:grid;grid-template-columns:1.05fr 1fr}
.login-art{background:var(--ink);color:#fff;padding:48px;display:flex;flex-direction:column;justify-content:space-between;position:relative;overflow:hidden}
.login-art h2{font-size:38px;line-height:1.12;letter-spacing:-.03em;max-width:480px}
.login-art h2 em{font-style:normal;color:var(--brand)}
.login-form{display:flex;align-items:center;justify-content:center;padding:32px}
.login-form .box{width:100%;max-width:400px}
.role-card{display:flex;align-items:center;gap:14px;padding:14px 16px;border:1px solid var(--line);border-radius:16px;background:var(--card);cursor:pointer;width:100%;text-align:left;transition:border-color .15s,transform .1s}
.role-card:hover{border-color:var(--ink);transform:translateY(-1px)}
.demo-fab{position:fixed;right:18px;bottom:18px;z-index:70}
.demo-fab summary{list-style:none;cursor:pointer;background:var(--ink);color:var(--brand);border-radius:20px;padding:7px 14px;font-weight:700;font-size:12px;letter-spacing:.05em;box-shadow:0 8px 24px -6px rgba(0,0,0,.4);display:inline-flex;align-items:center;gap:7px}
.demo-fab summary::-webkit-details-marker{display:none}
.demo-fab .panel{position:absolute;right:0;bottom:46px;width:300px;background:var(--card);border:1px solid var(--line);border-radius:18px;box-shadow:0 20px 50px -12px rgba(0,0,0,.4);padding:16px}
.phone-sim{width:300px;margin:0 auto;border-radius:38px;background:#0b0b0f;padding:12px;box-shadow:0 30px 60px -20px rgba(0,0,0,.6)}
.phone-sim .scr{border-radius:28px;background:linear-gradient(180deg,#1b1d2a,#0f1017);color:#fff;min-height:520px;padding:26px 20px;display:flex;flex-direction:column;align-items:center;text-align:center;position:relative;overflow:hidden}
.phone-sim .nm{font-size:22px;font-weight:650;margin-top:30px}.phone-sim .st{color:#9a9bb0;margin-top:6px;font-variant-numeric:tabular-nums}
.phone-sim .nt{margin-top:auto;width:100%;background:rgba(197,245,54,.14);border:1px solid rgba(197,245,54,.4);color:var(--brand);border-radius:16px;padding:12px;font-size:13px;text-align:left}
.phone-sim .hang{width:62px;height:62px;border-radius:50%;background:#E34948;border:0;color:#fff;display:grid;place-items:center;margin:18px auto 0;cursor:pointer}
.phone-sim .opt{width:100%;display:flex;flex-direction:column;gap:9px;margin-top:20px}
.phone-sim .opt button{background:rgba(255,255,255,.09);border:0;color:#fff;border-radius:14px;padding:12px;font-weight:600;cursor:pointer}
.phone-sim .opt button.go{background:var(--brand);color:var(--brand-ink)}
.pulse-dot{width:9px;height:9px;border-radius:50%;background:var(--good);display:inline-block;box-shadow:0 0 0 0 rgba(12,163,12,.6);animation:ping 1.8s infinite}
@keyframes ping{70%{box-shadow:0 0 0 9px rgba(12,163,12,0)}100%{box-shadow:0 0 0 0 rgba(12,163,12,0)}}
.skel{background:linear-gradient(90deg,var(--neutral-bg),var(--card-2),var(--neutral-bg));background-size:200% 100%;animation:sk 1.2s infinite;border-radius:8px}
@keyframes sk{to{background-position:-200% 0}}
.kbd{font-family:ui-monospace,Consolas,monospace;font-size:12px;background:var(--neutral-bg);padding:1px 6px;border-radius:5px}
@media print{.side,.top,.tabbar,.demo-fab,.btn,.filters{display:none!important}.app{display:block}.content{padding:0}.card{box-shadow:none}}

/* ---------- responsive ---------- */
@media (max-width:1399px){.kpis{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media (max-width:1199px){.g-main,.g-wide{grid-template-columns:minmax(0,1fr)}.g4{grid-template-columns:repeat(2,minmax(0,1fr))}.login-wrap{grid-template-columns:1fr}.login-art{display:none}}
@media (max-width:1099px){
  .app{grid-template-columns:76px minmax(0,1fr)}
  .side{padding:14px 10px;align-items:center}
  .side .brand>div,.nav a span,.nav h6,.side .foot .plan-pill div,.nav a .cnt,.nav a .lock{display:none}
  .brand{padding:6px 0 14px}.nav a{justify-content:center;padding:11px}.nav a.on::before{left:-10px}
  .plan-pill{padding:10px;justify-content:center}
  .top{padding:0 18px}.content{padding:22px 18px 80px}
  .me div{display:none}.me{padding:4px}
}
@media (max-width:767px){
  .hide-sm{display:none!important}
  .app{display:block}
  .side{display:none}
  .top{padding:0 14px;gap:8px}.top .search{display:none}
  .content{padding:18px 14px 96px}
  .page-h h1{font-size:21px}
  .kpis{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.kpi .v{font-size:23px}
  .g2,.g3,.g4{grid-template-columns:minmax(0,1fr)}
  .card-h{padding:14px 16px 0}.card-b{padding:14px 16px 16px}
  .tabbar{display:flex;position:fixed;left:0;right:0;bottom:0;z-index:50;background:color-mix(in srgb,var(--card) 94%,transparent);backdrop-filter:blur(12px);border-top:1px solid var(--line);padding:6px 6px calc(6px + env(safe-area-inset-bottom))}
  .tabbar a,.tabbar button{flex:1;display:flex;flex-direction:column;align-items:center;gap:3px;padding:6px 0;border:0;background:none;font-size:11px;font-weight:600;color:var(--ink-3);border-radius:12px;position:relative}
  .tabbar .on{color:var(--ink)}.tabbar .on .i{color:var(--brand-text)}
  .tabbar .badge-n{position:absolute;top:2px;left:55%;background:var(--bad);color:#fff;font-size:10px;font-weight:700;border-radius:9px;min-width:16px;padding:0 4px;line-height:16px}
  .sheet{position:fixed;inset:0;z-index:85;background:rgba(10,10,14,.55);align-items:flex-end}
  .sheet.open{display:flex}
  .sheet .in{background:var(--card);width:100%;border-radius:22px 22px 0 0;padding:16px 14px calc(18px + env(safe-area-inset-bottom));max-height:86vh;overflow:auto}
  .sheet .in a{display:flex;align-items:center;gap:14px;padding:12px;border-radius:12px;font-weight:600}
  .sheet .in a:hover,.sheet .in a.on{background:var(--neutral-bg)}
  .sheet .in h6{margin:10px 12px 4px;font-size:11px;letter-spacing:.08em;text-transform:uppercase;color:var(--ink-3)}
  .tbl-cards thead{display:none}
  .tbl-cards,.tbl-cards tbody,.tbl-cards tr,.tbl-cards td{display:block;width:100%}
  .tbl-cards tr{padding:12px 16px;border-bottom:1px solid var(--line-2);position:relative}
  .tbl-cards td{padding:3px 0;border:0}
  .tbl-cards td[data-l]::before{content:attr(data-l);color:var(--ink-3);font-size:11.5px;margin-right:8px}
  .tbl-cards td.num{text-align:left}
  .hbars .r{grid-template-columns:90px 1fr 48px}
  .plan-grid{grid-template-columns:1fr}
  .msg{max-width:94%}
  .player .ctl{flex-wrap:wrap}.wave{order:3;flex-basis:100%}
  .demo-fab{bottom:78px}
  .flash{left:14px;right:14px;top:70px;max-width:none}
  .me div{display:none}
}